IDVerse Operations escalation to the 3rd party data vendor have resulted in a return to normal service as of approximately 11:23AM AEDT 18/10/25. Transaction results should now process as normal.
IDVerse Support and Operations teams are continuing to manage and monitor the situation, however please reach out to IDVerse Support for any further queries or concerns
Previously the action was to wait for IPQS to come back online and then look at impacted transactions and have them re-processed. This is remaining to be the best course of action , however we will update once we know further.
Please reach out if you require an immediate update in the meantime.
Posted Oct 18, 2025 - 11:20 AEDT
Investigating
We are currently investigating an issue involving certain clients where every transaction completed since approximately 5:43AM AEDT is returning HIGH RISK results for DFA without obvious cause
Initial consultation with IDVerse Operations personnel has identified this as potentially originating from service disruptions with a 3rd party data vendor, however investigations remain ongoing.
Please reach out to IDVerse Support for further assistance
Posted Oct 18, 2025 - 10:56 AEDT
This incident affected: United Kingdom (OCR & DFA Engine API), USA (OCR & DFA Engine API), Australia (OCR & DFA Engine API), and 3rd Party Component Services.