Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 17, 2025 - 09:00 AEST
Scheduled
Google has started rolling out the latest Chrome update version 140. To make sure everything continues to run smoothly, we’ll be updating the liveness packages across IDkit instances.
This update is in progress with the team and expect to have this live next week.
Until then be aware that impacted customers can still complete their verifications, though will be asked to take a 'Selfie' instead of capturing a full video for their liveness check. This method of liveness verification is still analysed to ensure the correct result is returned, more details on this liveness check is covered here: https://ocrlabs.atlassian.net/servicedesk/customer/portal/1/article/1802043436?source=search
If you, or your customers, experience any issues with liveness, please try using another browser such as Firefox, Safari, or Samsung Internet. If the issue persists, reach out to our Support team through the Support Centre or by email.
Posted Sep 17, 2025 - 08:56 AEST
This scheduled maintenance affects: United Kingdom (IDKit Platform), USA (IDKit Platform), and Australia (IDKit Platform).