We are pleased to confirm that the issue affecting access to our Production and Staging environments has now been fully resolved.
The fix rolled out by our infrastructure provider has been successfully deployed, and connectivity has been restored across all affected client environments. Our teams have monitored the situation closely to ensure service is operating normally and remains stable.
If you continue to experience any difficulties accessing your environment, please don't hesitate to reach out to our support team, who will be happy to assist.
We appreciate your patience and understanding throughout this incident.
Posted Jul 16, 2026 - 23:15 AEST
Update
We are continuing to monitor for any further issues.
Posted Jul 16, 2026 - 22:06 AEST
Monitoring
A fix is now being rolled out by our provider to resolve the affected Production and Staging environments.
Early indicators show signs of recovery, with users beginning to regain access to their environments. Our teams are continuing to monitor the situation closely as the fix is deployed to ensure connectivity is fully and consistently restored across all affected clients.
We will confirm once normal service has been fully restored.
Thank you for your patience and understanding while this incident was resolved.
Posted Jul 16, 2026 - 22:05 AEST
Update
We are continuing to investigate the issue affecting access to our Production and Staging environments for select clients.
Our provider has identified the underlying cause of the disruption. A mitigation strategy has now been developed and is currently undergoing testing. Once testing is complete, this will be rolled out in a carefully managed, phased approach to restore normal service.
We will provide a further update when significant developments arise.
Posted Jul 16, 2026 - 21:31 AEST
Identified
The issue has been identified and a fix is being implemented.
Posted Jul 16, 2026 - 20:21 AEST
Investigating
We are currently experiencing an issue affecting access to both our Production and Staging for select client environments.
Our investigation has identified that the disruption is related to an ongoing issue with AWS Cloudfront services, which is impacting connectivity to our platforms. As a result, users may be unable to access the environments or may experience intermittent connectivity issues.
Our teams are actively monitoring the situation and working closely with our infrastructure providers to restore normal service as quickly as possible.
Posted Jul 16, 2026 - 19:46 AEST
This incident affected: Australia (IDKit Enterprise Platform), USA (OCR & DFA Engine API), Europe (IDKit Enterprise Platform), Canada (IDKit Enterprise), and United Kingdom (IDKit Enterprise Platform).