This was resolved approximately 3:20 AM AEDT, and was confirmed to be related to the cloudflare incident (https://www.cloudflarestatus.com/) that also impacted IPQS.
If you need any potentially impacted transactions reprocessed, please submit a ticket to the support team for review.
Posted Nov 19, 2025 - 14:49 AEDT
Update
We are continuing to monitor for any further issues.
Posted Nov 19, 2025 - 09:34 AEDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 19, 2025 - 05:00 AEDT
Update
We are continuing to investigate this issue.
Posted Nov 19, 2025 - 04:15 AEDT
Investigating
We are investigating an issue for some clients where many transactions completed between roughly 12:00 AM and 3:20 AM AEDT are returning HIGH RISK DFA results unexpectedly.
Our initial review with IDVerse Operations suggests the issue may be linked to service disruptions from our GeoData provider, IPQS (https://www.ipqualityscore.com). Investigations are continuing and will provide updates as they become available.
If you need any potentially impacted transactions reprocessed, please submit a ticket to the support team for review.
Posted Nov 19, 2025 - 04:00 AEDT
This incident affected: 3rd Party Component Services.