DVS - Production Intermittent Outage (Passports)
Identified - DVS has advised that while progress has been made, the issue is still occurring and has not yet been resolved. We will provide further updates once the resolution has been confirmed and applied.
Oct 17, 2025 - 17:21 AEDT
Investigating - DVS advised as of 7 October 2025 — 11:45AM AEDT of an intermittent outage affecting passport documents.

As of 10:12AM 08/10 AEDT, the outage is advised to still be in affect.

You may receive system errors 'S' responses until the issue is resolved.
Oct 07, 2025 - 11:45 AEDT
Uptime over the past 90 days. View historical uptime.
Australia Operational
90 days ago
99.96 % uptime
Today
IDKit Enterprise Platform Operational
90 days ago
100.0 % uptime
Today
OCR & DFA Engine API ? Operational
90 days ago
100.0 % uptime
Today
Liveness Engine API ? Operational
90 days ago
99.98 % uptime
Today
Face Match Engine API ? Operational
90 days ago
100.0 % uptime
Today
DataConnect DVS API ? Operational
90 days ago
100.0 % uptime
Today
FraudHub Operational
90 days ago
100.0 % uptime
Today
IDKit Platform ? Operational
90 days ago
99.74 % uptime
Today
United Kingdom Operational
90 days ago
99.96 % uptime
Today
OCR & DFA Engine API ? Operational
90 days ago
100.0 % uptime
Today
Liveness Engine API ? Operational
90 days ago
100.0 % uptime
Today
Face Match Engine API ? Operational
90 days ago
100.0 % uptime
Today
IDKit Enterprise Platform ? Operational
90 days ago
100.0 % uptime
Today
FraudHub Operational
90 days ago
100.0 % uptime
Today
IDKit Platform ? Operational
90 days ago
99.74 % uptime
Today
USA ? Operational
90 days ago
99.96 % uptime
Today
OCR & DFA Engine API ? Operational
90 days ago
100.0 % uptime
Today
Liveness Engine API ? Operational
90 days ago
100.0 % uptime
Today
Face Match Engine API ? Operational
90 days ago
100.0 % uptime
Today
IDKit Enterprise Platform ? Operational
90 days ago
100.0 % uptime
Today
FraudHub Operational
90 days ago
100.0 % uptime
Today
IDKit Platform ? Operational
90 days ago
99.74 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Core Technologies ? Operational
90 days ago
100.0 % uptime
Today
IDKit Enterprise ? Operational
90 days ago
100.0 % uptime
Today
3rd Party Component Services ? Operational
90 days ago
99.75 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 22, 2025

No incidents reported today.

Oct 21, 2025

No incidents reported.

Oct 20, 2025

No incidents reported.

Oct 19, 2025

No incidents reported.

Oct 18, 2025
High rate of DFA-flagged applications since approximately 5:43AM AEDT
Resolved - IDVerse Operations escalation to the 3rd party data vendor have resulted in a return to normal service as of approximately 11:23AM AEDT 18/10/25. Transaction results should now process as normal.

IDVerse Support and Operations teams are continuing to manage and monitor the situation, however please reach out to IDVerse Support for any further queries or concerns
Oct 18, 11:59 AEDT
Identified - This has been confirmed as a 3rd party provider outage 'IPQS' https://www.ipqualityscore.com/. This is used for GeoFlagging https://ocrlabs.atlassian.net/servicedesk/customer/portal/1/article/1870462988.

Previously the action was to wait for IPQS to come back online and then look at impacted transactions and have them re-processed. This is remaining to be the best course of action , however we will update once we know further.

Please reach out if you require an immediate update in the meantime.
Oct 18, 11:20 AEDT
Investigating - We are currently investigating an issue involving certain clients where every transaction completed since approximately 5:43AM AEDT is returning HIGH RISK results for DFA without obvious cause

Initial consultation with IDVerse Operations personnel has identified this as potentially originating from service disruptions with a 3rd party data vendor, however investigations remain ongoing.

Please reach out to IDVerse Support for further assistance
Oct 18, 10:56 AEDT
Oct 17, 2025
Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

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