DVS - Production Intermittent Outage (Passports)
Identified - DVS advised as of October 30th 2025 - 03:00 AEST there is an intermittent outage affecting passport and Electoral Commission documents.

Outage being resolved by Microsoft Azure and services are now recovering.

You may receive system errors 'S' responses until the issue is resolved.
Oct 30, 2025 - 03:00 AEDT
Uptime over the past 90 days. View historical uptime.
Australia Operational
90 days ago
100.0 % uptime
Today
IDKit Enterprise Platform Operational
90 days ago
100.0 % uptime
Today
OCR & DFA Engine API ? Operational
90 days ago
100.0 % uptime
Today
Liveness Engine API ? Operational
90 days ago
100.0 % uptime
Today
Face Match Engine API ? Operational
90 days ago
100.0 % uptime
Today
DataConnect DVS API ? Operational
90 days ago
100.0 % uptime
Today
FraudHub Operational
90 days ago
100.0 % uptime
Today
IDKit Platform ? Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Core Technologies ? Operational
90 days ago
100.0 % uptime
Today
IDKit Enterprise ? Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
IDKit Enterprise Platform Operational
90 days ago
100.0 % uptime
Today
OCR & DFA Engine API ? Operational
90 days ago
100.0 % uptime
Today
Liveness Engine API ? Operational
90 days ago
100.0 % uptime
Today
Face Match Engine API ? Operational
90 days ago
100.0 % uptime
Today
IDKit Platform ? Operational
90 days ago
100.0 % uptime
Today
United Kingdom Operational
90 days ago
100.0 % uptime
Today
OCR & DFA Engine API ? Operational
90 days ago
100.0 % uptime
Today
Liveness Engine API ? Operational
90 days ago
100.0 % uptime
Today
Face Match Engine API ? Operational
90 days ago
100.0 % uptime
Today
IDKit Enterprise Platform ? Operational
90 days ago
100.0 % uptime
Today
FraudHub Operational
90 days ago
100.0 % uptime
Today
IDKit Platform ? Operational
90 days ago
100.0 % uptime
Today
USA ? Operational
90 days ago
100.0 % uptime
Today
OCR & DFA Engine API ? Operational
90 days ago
100.0 % uptime
Today
Liveness Engine API ? Operational
90 days ago
100.0 % uptime
Today
Face Match Engine API ? Operational
90 days ago
100.0 % uptime
Today
IDKit Enterprise Platform ? Operational
90 days ago
100.0 % uptime
Today
FraudHub Operational
90 days ago
100.0 % uptime
Today
IDKit Platform ? Operational
90 days ago
100.0 % uptime
Today
3rd Party Component Services ? Operational
90 days ago
99.75 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 23, 2025

No incidents reported today.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025
High rate of DFA-flagged applications between approximately 12AM - 3:20AM AEDT
Resolved - This was resolved approximately 3:20 AM AEDT, and was confirmed to be related to the cloudflare incident (https://www.cloudflarestatus.com/) that also impacted IPQS.

If you need any potentially impacted transactions reprocessed, please submit a ticket to the support team for review.
Nov 19, 14:49 AEDT
Update - We are continuing to monitor for any further issues.
Nov 19, 09:34 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 05:00 AEDT
Update - We are continuing to investigate this issue.
Nov 19, 04:15 AEDT
Investigating - We are investigating an issue for some clients where many transactions completed between roughly 12:00 AM and 3:20 AM AEDT are returning HIGH RISK DFA results unexpectedly.

Our initial review with IDVerse Operations suggests the issue may be linked to service disruptions from our GeoData provider, IPQS (https://www.ipqualityscore.com). Investigations are continuing and will provide updates as they become available.

If you need any potentially impacted transactions reprocessed, please submit a ticket to the support team for review.
Nov 19, 04:00 AEDT
Nov 18, 2025

No incidents reported.

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

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