All Systems Operational
Uptime over the past 90 days. View historical uptime.
Australia Operational
90 days ago
99.99 % uptime
Today
IDKit Enterprise Platform Operational
90 days ago
100.0 % uptime
Today
OCR & DFA Engine API ? Operational
90 days ago
99.98 % uptime
Today
Liveness Engine API ? Operational
90 days ago
100.0 % uptime
Today
Face Match Engine API ? Operational
90 days ago
100.0 % uptime
Today
DataConnect DVS API ? Operational
90 days ago
100.0 % uptime
Today
United Kingdom Operational
90 days ago
99.99 % uptime
Today
OCR & DFA Engine API ? Operational
90 days ago
99.98 % uptime
Today
Liveness Engine API ? Operational
90 days ago
100.0 % uptime
Today
Face Match Engine API ? Operational
90 days ago
100.0 % uptime
Today
IDKit Enterprise Platform ? Operational
90 days ago
100.0 % uptime
Today
USA Operational
90 days ago
99.99 % uptime
Today
OCR & DFA Engine API ? Operational
90 days ago
99.98 % uptime
Today
Liveness Engine API ? Operational
90 days ago
100.0 % uptime
Today
Face Match Engine API ? Operational
90 days ago
100.0 % uptime
Today
IDKit Enterprise Platform ? Operational
90 days ago
100.0 % uptime
Today
3rd Party Systems ? Operational
90 days ago
99.84 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Feb 23, 2025

No incidents reported today.

Feb 22, 2025
Twilio - SMS Delivery Delays to OneNZ / Vodafone customers in New Zealand
Resolved - Twilio has advised this incident has been resolved
Feb 22, 11:05 AEDT
Monitoring - Twilio has advised as of Feb 21st at 17:13 AEDT (19:13 NZDT) that their monitoring systems detected potential SMS delivery delays to OneNZ/Vodafone customers in New Zealand via a subset of shortcodes.

Further update at 18:08 AEDT (20:08 NZDT) indicated they are monitoring recovery of SMS delivery with further advice to follow
Feb 21, 18:55 AEDT
Feb 21, 2025
Feb 20, 2025

No incidents reported.

Feb 19, 2025
Twilio - SMS emergency carrier maintenance (AUS)
Resolved - Twilio have advised as of Feb 18, 2025 02:01AM AEDT maintenance is complete.
Feb 19, 11:13 AEDT
Monitoring - Twilio have advised that their SMS carrier partner in Australia is conducting emergency maintenance from 18 February 2025 at 23:59PM to 19 February 2025, 02:00AM AEDT

During this maintenance window they have advised of potential intermittent delays delivering SMS to and from Australia handsets via subset of Australian long codes.

For any issues or concerns, please reach out to IDVerse Support for assistance
Feb 18, 15:10 AEDT
Feb 18, 2025
GeoLocation details not showing on transaction
Resolved - This incident has been resolved.
Feb 18, 16:17 AEDT
Update - We are continuing to monitor for any further issues.
Feb 18, 15:02 AEDT
Monitoring - IPStack service is up and running. We're monitoring to ensure this is true for all impacted customers.
Feb 18, 14:16 AEDT
Update - This is impacting a small number of customers. We have also confirmed in almost all situations is not impacting the ability to complete or send out transactions.
Feb 18, 14:05 AEDT
Identified - GeoLocation is no longer displaying on transactions relying on the IPStack location service, this impacts IDKit Enterprise customers using the service.

This also impacts DFA results (causing it to flag) for customers below 4.8 and using Geo-Flagging: https://ocrlabs.atlassian.net/servicedesk/customer/portal/1/article/1870462988
Feb 18, 12:32 AEDT
Feb 17, 2025

No incidents reported.

Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.

Feb 13, 2025

No incidents reported.

Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

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