IDKit - Liveness NPM package update to ensure compatibility with the latest Chromium browser versions
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 2025 - 09:00 AEST
Scheduled - Google has started rolling out the latest Chrome update version 140. To make sure everything continues to run smoothly, we’ll be updating the liveness packages across IDkit instances.

This update is in progress with the team and expect to have this live next week.

Until then be aware that impacted customers can still complete their verifications, though will be asked to take a 'Selfie' instead of capturing a full video for their liveness check.
This method of liveness verification is still analysed to ensure the correct result is returned, more details on this liveness check is covered here: https://ocrlabs.atlassian.net/servicedesk/customer/portal/1/article/1802043436?source=search

If you, or your customers, experience any issues with liveness, please try using another browser such as Firefox, Safari, or Samsung Internet. If the issue persists, reach out to our Support team through the Support Centre or by email.
Sep 17, 2025 09:00 - Sep 24, 2025 09:00 AEST
Uptime over the past 90 days. View historical uptime.
Australia Operational
90 days ago
99.97 % uptime
Today
IDKit Enterprise Platform Operational
90 days ago
100.0 % uptime
Today
OCR & DFA Engine API ? Operational
90 days ago
100.0 % uptime
Today
Liveness Engine API ? Operational
90 days ago
99.98 % uptime
Today
Face Match Engine API ? Operational
90 days ago
100.0 % uptime
Today
DataConnect DVS API ? Operational
90 days ago
100.0 % uptime
Today
FraudHub Operational
90 days ago
100.0 % uptime
Today
IDKit Platform ? Operational
90 days ago
99.74 % uptime
Today
United Kingdom Operational
90 days ago
99.97 % uptime
Today
OCR & DFA Engine API ? Operational
90 days ago
100.0 % uptime
Today
Liveness Engine API ? Operational
90 days ago
100.0 % uptime
Today
Face Match Engine API ? Operational
90 days ago
100.0 % uptime
Today
IDKit Enterprise Platform ? Operational
90 days ago
100.0 % uptime
Today
FraudHub Operational
90 days ago
100.0 % uptime
Today
IDKit Platform ? Operational
90 days ago
99.74 % uptime
Today
USA ? Operational
90 days ago
99.97 % uptime
Today
OCR & DFA Engine API ? Operational
90 days ago
100.0 % uptime
Today
Liveness Engine API ? Operational
90 days ago
100.0 % uptime
Today
Face Match Engine API ? Operational
90 days ago
100.0 % uptime
Today
IDKit Enterprise Platform ? Operational
90 days ago
100.0 % uptime
Today
FraudHub Operational
90 days ago
100.0 % uptime
Today
IDKit Platform ? Operational
90 days ago
99.74 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Core Technologies ? Operational
90 days ago
100.0 % uptime
Today
IDKit Enterprise ? Operational
90 days ago
100.0 % uptime
Today
3rd Party Component Services ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 18, 2025

No incidents reported today.

Sep 17, 2025

Unresolved incident: IDKit - Liveness NPM package update to ensure compatibility with the latest Chromium browser versions.

Sep 16, 2025
Liveness NPM package update to ensure compatibility with the latest Chromium browser versions
Completed - The scheduled maintenance has been completed.
Sep 16, 17:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 17:30 AEST
Scheduled - Google has started rolling out the latest Chrome update version 140. To make sure everything continues to run smoothly, we’ll be updating the liveness packages across IDVerse Enterprise and IDkit instances.
This will be done gradually over the next week, and we don’t anticipate any disruption during the process.
No action is required on your side.

If you, or your customers, experience any issues with liveness, please try using another browser such as Firefox, Safari, or Samsung Internet. If the issue persists, reach out to our Support team through the Support Centre or by email.
Sep 9, 17:18 AEST
Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025
Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
Incident Name: Important Notice – Chrome 140/141 Update and Liveness Verification
Resolved - This incident has been resolved.
Sep 5, 20:41 AEST
Update - This issue was confirmed to only impact desktop users on Chrome version 140 and above. Mobile users were not affected.

There may still be issues affecting a minority of users on Microsoft Edge, which is under investigation. However, this appears to impact only a minority of Edge instances, so the broader incident is now considered closed.
Sep 5, 20:40 AEST
Update - We are continuing to work on a fix for this issue. In the meantime if issues are faced, please use another browser such as Safari, Samsung, Firefox etc..

Also please be aware not all users have the option to update their chrome browsers as Google does stagger their rollouts, and users still need to opt-in to update.
Sep 5, 19:37 AEST
Update - We are continuing to work on a fix for this issue.
Sep 5, 17:36 AEST
Identified - The latest Google Chrome update (versions 140 and 141), which is currently being rolled out across some regions (if a user chooses to update), has introduced an issue impacting our platform’s liveness checks. Users encounter a black screen or 'oh no, something went wrong' during the liveness step, preventing them from completing video capture.

Our engineering team has quickly identified the root cause and is actively developing a fix. The solution will need to be applied differently depending on the platform in use.

- Engine/SDK : Update NPM Package to version 3.3.0 of the package: https://www.npmjs.com/package/liveness-js/v/3.3.0
- IDKit Enterprise : The product team is patching sites with the updated package. This will be applied to staging first and tested before moving into production
- IDKit Saas : The team is currently working on the patch and we will update this page once live.

For any liveness issues on Chromium browsers, please use a non-Chromium alternative such as Safari. We will provide an update on this status page once all patches have been deployed.
Sep 5, 16:30 AEST
Sep 4, 2025

No incidents reported.

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